11tka Terms & Conditions

These Terms & Conditions ("Terms") apply to the use of the 11tka platform and all its services ("Services"). By accessing the platform or creating an account, you are considered to have fully accepted these Terms.

11tka is an online gaming platform built specifically for Bangladeshi players. It offers cricket betting, live casino games, slots, and a range of other gaming entertainment. Using the platform constitutes your agreement to these Terms.

1.1 Definitions

• "Platform" refers to the 11tka website, app, and all related services.
• "User" refers to any person registered on the platform.
• "Account" refers to a user's personal profile on the 11tka platform.
• "Funds" refers to money deposited into a user's account.
• "Bonus" refers to promotional credits or rewards.

1.2 Right to Amend Terms

11tka reserves the right to change, amend, or update these Terms at any time. Continuing to use the platform after any change constitutes acceptance of the new Terms. Users will be notified of significant changes.

The following conditions must be met to open an account on the 11tka platform. Compliance with these conditions is mandatory.

2.1 Age Requirement

2.2 One Account Policy

Each person may open only one account. Creating multiple accounts for the same person is strictly prohibited. If multiple accounts are detected, all accounts will be closed and funds may be forfeited.

2.3 Providing Accurate Information

Complete, truthful, and accurate information must be provided when opening an account. Providing false or misleading information will result in account closure. It is the user's responsibility to keep their information up to date.

• Full name (as per national ID)
• Correct date of birth
• Valid mobile number
• Active email address
• Payment method details

Ensuring the security of your account is your own responsibility. The 11tka platform uses SSL encryption technology to keep your information secure.

3.1 Password Management

• Use a strong password — a combination of letters, numbers, and special characters.
• Do not share your password with anyone.
• Change your password regularly.
• If you forget your password, use the "Password Recovery" option.

3.2 Account Access Responsibility

You are fully responsible for all activity carried out on your account. If you suspect unauthorised access to your account, notify our support team immediately. Allowing others to use your account is prohibited.

The most popular payment methods in Bangladesh are supported on the 11tka platform. All transactions are conducted in Bangladeshi Taka (৳).

4.1 Supported Payment Methods

The following payment methods are supported:

• bKash — fast and secure mobile banking
• Nagad — digital payment service from the postal department
• Rocket — Dutch-Bangla Bank's mobile service
• Upay — United Commercial Bank's e-wallet
• Bank Transfer — Dutch-Bangla, Islami, BRAC, and other major banks

4.2 Minimum Amounts

4.3 Withdrawal Conditions

• Withdrawals will only be processed via the same method used for the deposit.
• Wagering conditions must be met before bonus funds can be withdrawn (see Section 5).
• Large withdrawals may be delayed pending identity verification.
• Withdrawals may be suspended if fraudulent activity is suspected.

4.4 Transaction Responsibility

The user is solely responsible for any loss resulting from providing an incorrect account number or details during a deposit or withdrawal. Complete the transaction only after confirming that all details are correct.

11tka offers attractive bonuses to its users. Claiming a bonus constitutes acceptance of all conditions in this section.

5.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example: depositing ৳1,000 gives a bonus of ৳1,000 and a total balance of ৳2,000; or depositing ৳12,000 gives a maximum bonus of ৳5,000 and a total balance of ৳17,000.

5.2 Wagering Requirements

Before withdrawing bonus funds, you must place bets totalling 15 times the bonus amount. This applies to the bonus amount only, not the deposited funds.

5.3 Bonus Usage Restrictions

• Each user may receive the welcome bonus once only.
• Bonuses cannot be withdrawn directly — they may only be used for gameplay.
• Some games may be excluded from bonus wagering.
• 11tka reserves the right to change bonus terms.
• If fraudulent activity is detected, the bonus will be cancelled.

5.4 VIP Program

11tka users can participate in three VIP tiers:

• Bronze: weekly cashback up to 0.3%
• Silver: weekly cashback up to 0.7%
• Gold: weekly cashback up to 1.0%

Higher tiers can be reached through regular participation and active use of the platform.

The following activities are strictly prohibited in order to ensure the fairness and security of the platform.

6.1 Fraud and Manipulation

• Playing using bots, scripts, or automated software.
• Any interference with or manipulation of the game software.
• Illegal coordination with other players to influence outcomes.
• Operating multiple accounts for the purpose of abusing bonuses.

6.2 Anti-Money Laundering Policy

11tka complies with international anti-money laundering policies. Suspicious transactions will be investigated and reported to the relevant authorities if necessary. Documents may be requested for account verification.

6.3 Platform Misuse

• Harassing or disturbing other users.
• Providing false or misleading information.
• Exploiting technical errors on the platform.
• Abusing chargebacks or payment disputes.

11tka offers betting on cricket, football, kabaddi, and various other sports. Please read this section carefully before participating in betting.

7.1 Conditions for Placing Bets

• The account must have sufficient balance at the time of placing a bet.
• Once confirmed, a bet cannot be changed or cancelled.
• 11tka reserves the right to cancel a bet if incorrect odds were given due to a technical error.
• Maximum and minimum bet limits are set per event.

7.2 Event Cancellation or Suspension

If a match is cancelled or suspended indefinitely, the stake for the related bet will be refunded. If a match is rescheduled, a decision will be made before the new date.

7.3 Dispute Resolution

In the event of any dispute regarding betting results, the decision of 11tka shall be considered final. Official scores and statistics will be used as reference in disputes.

11tka believes that gaming is a form of entertainment. We encourage all users to play responsibly.

8.1 Limit-Setting Features

Users can set deposit, loss, and session time limits on their account. These limits help ensure responsible gaming.

8.2 Self-Exclusion Feature

Any user may temporarily close their account for a specified period. Contact the support team to use this feature.

8.3 Support Options

If you have any concerns about gaming, please contact our support team. We provide assistance in Bengali and English 24/7.

All content on the 11tka platform — logos, designs, text, graphics, software, and games — is subject to 11tka's intellectual property rights. Users are not permitted to copy, distribute, or use this content for commercial purposes.

9.1 Permitted Use

• Using the platform for personal and non-commercial purposes.
• Managing your own account.
• Participating in the platform's approved referral program.

9.2 Prohibited Use

• Reselling or redistributing any of 11tka's content to third parties.
• Creating fraudulent sites by copying the platform's design.
• Using 11tka's brand identity without authorization.

Both parties have the right to close the account at any time.

10.1 Account Closure by the User

You may close your account at any time. Please withdraw any remaining balance before closing your account. Any bonus with unmet wagering requirements will be forfeited.

10.2 Account Closure by 11tka

11tka may suspend or permanently close an account for any of the following reasons:

• Violation of these terms
• Fraudulent activity
• Suspicion of money laundering
• Providing false information
• Operating multiple accounts
• Causing harm to other users

10.3 Data Retention

Even after an account is closed, transaction and account information will be retained for a specified period to meet legal and regulatory requirements.

11tka makes every effort to keep its services uninterrupted. However, 11tka's liability is limited in the following matters.

• Service disruption due to internet connectivity or technical errors.
• Delays or errors on the part of third-party payment providers.
• Account damage resulting from the user's own negligence.
• Games interrupted due to unexpected technical issues.

Protecting your personal information is 11tka's highest priority. We use your information only to provide services, verify identity, and meet legal requirements.

Please read our Privacy Policy for detailed information on how personal data is collected, used, and protected.

12.1 Use of Cookies

11tka uses cookies to operate the platform properly and to improve the user experience. Continued use of the platform is considered consent to the use of cookies.

In case of any dispute or complaint, please contact our support team first. We make every effort to resolve all issues fairly and promptly.

13.1 How to Submit a Complaint

• Contact us directly via live chat (available 24/7).
• Send a detailed complaint by email: [email protected]
• Include your account details and a description of the issue in your complaint.

13.2 Resolution Process

11tka reviews all complaints fairly. Our decisions are considered final. If you are not satisfied with a decision, relevant alternative dispute resolution methods may be used.

If you have any questions or feedback about these terms, please get in touch with us. 11tka's support team is available 24 hours a day, 7 days a week in Bengali and English.

These terms were last updated in January 2026. If changes are made in the future, a notice will be posted on the platform. Continued use of the platform constitutes acceptance of the updated terms.