Play responsibly, stay happy
11tka believes that gaming should be a safe form of entertainment. Our tools and guidelines help you play mindfully and stay in control.
11tka's Responsible Gaming Policy
At 11tka, we believe online gaming is enjoyable only when it is controlled and done mindfully. Our platform is for players aged 21 and above only. We ensure that every player can play in a safe environment.
Gaming is a recreational activity — it is not a source of income. If at any point you feel that gaming is getting out of control, use our tools or contact our support team.
All our protection measures are completely free and available at any time. You can set deposit limits, take a time-out, or activate self-exclusion directly from your account settings.
Important Warning
Gaming addiction is a real problem. If you or someone you know is experiencing mental, financial, or family difficulties due to gambling, seek help immediately. The 11tka support team is with you 24/7.
Support email: [email protected]
Our measures for your safety
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it cannot be exceeded. This feature helps you stay within your budget.
Time-Out Break
Need a temporary break? You can take a time-out from 24 hours up to 30 days. During this period, logging in to your account or making a deposit will not be possible.
Self-Exclusion
If you want to keep yourself away from gaming for a longer period, choose self-exclusion. Once activated, your account cannot be reactivated before the specified period ends.
Session Time Control
Decide in advance how long you will play in one session. When the set time is up, 11tka will automatically notify you.
Activity History
View your gaming and transaction history at any time. Reviewing your own habits is the first step toward awareness.
24/7 Support
Contact us at any time via live chat or email. Support is available in both Bengali and English.
Is gaming becoming a problem?
Ask yourself the questions below. If you answer "yes" to most of them, you should seek help promptly.
- Are you spending more money than your budget allows?
- Are you reducing time with family or friends to play?
- Are you playing more to recover your losses?
- Do you feel restless or anxious when you try to stop gaming?
- Are you lying to family members about your gaming?
- Are you finding it hard to focus on daily tasks?
Getting help is easy
Contact us via live chat
Visit the 11tka website and talk to us via live chat at any time. Our trained support team will listen to you.
Set account limits
Activate a deposit limit or time-out from your profile settings — it takes effect immediately.
Request self-exclusion
For a long-term break, email [email protected] — we will close your account within 24 hours.
Seek professional help
If needed, consult a mental health professional. Gaming addiction is a treatable condition.
Protecting minors
11tka strictly enforces the 21+ age limit. Age is verified when opening an account. We ask parents to use a PIN or password on their devices so that children cannot access the account.
If you believe a minor is using 11tka, please notify us immediately at [email protected]. We will act promptly.
For ages 21+ onlyAdvice for parents
- Keep a PIN lock on computers and mobile devices.
- Use parental filter software.
- Have an open conversation with your children about online gaming.
- Never share your account login details with anyone.
Complete guide to responsible gaming
Learn in detail below how each of 11tka's protection features works.
How deposit limits work
From account settings you can set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, reducing it takes effect immediately — but increasing it is only possible after a 72-hour cooldown. This ensures you do not overspend on impulse.
Time-out details
When a time-out is activated, logging in, making deposits, or placing bets is completely blocked for the chosen period. Once the period ends, the account is automatically reactivated. It cannot be cancelled before the period is up.
How to self-exclude
To request self-exclusion, email [email protected]. The minimum exclusion period is 6 months. Promotional communications will also be paused during this time. The account is not automatically reopened after the period ends — you must actively request reactivation.
Signs of gaming addiction
Some common signs that gaming has become a problem: repeatedly trying to recover losses, neglecting personal or professional responsibilities, playing with borrowed money, and lying about how much you play. If you notice these signs, seek help immediately.
Responsible gaming Q&A
Play responsibly and enjoy
Contact us to learn more about safe gaming or if you need help.