11tka's Privacy Policy
This document clearly explains how we collect your personal information, where we use it, and how we keep it safe.
Introduction & Scope
11tka is an online gaming platform operated for Bangladeshi players. We place the highest importance on the privacy of our users. This privacy policy ("Policy") describes how 11tka collects, stores, processes, and discloses your personal information.
This policy applies to our website (https://11tka.lat), the mobile version, and all related services operated by 11tka. By using our platform, you acknowledge that you have read and understood the terms of this policy.
In this policy, "we", "our", or "11tka" refers to the organisation operating the platform. "You" or "user" refers to any person using our platform.
What Information We Collect
11tka collects various types of information that are necessary to provide, improve, and secure our services. The types of information collected are described in detail below:
2.1 Information Provided at Registration
- Full name (in Bengali or English)
- Date of birth — for age verification (our platform is for users aged 21 and above only)
- Mobile number
- Email address (if applicable)
- Preferred currency and payment method
2.2 Financial Transaction Information
- bKash, Nagad, Rocket, or Upay account number (for transaction verification)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction date, time, and amount
2.3 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and device identifier
- Browser type and version
- Operating system information
- Pages visited, session duration, and click patterns
- Gaming activity and betting history
2.4 Identity Verification Information (KYC)
As part of responsible gaming and financial protection, we may request additional documents for identity verification in certain situations, such as a copy of a national ID card or passport.
Purpose of Data Use
11tka uses your information only for specific and legitimate purposes. Your information is processed for the following reasons:
- Account Management: Creating, verifying, and securing your account.
- Service Delivery: Processing gameplay, betting, and financial transactions.
- Financial Security: Verifying the legitimacy of deposits, withdrawals, and bonus payments.
- Communication: Sending important updates, security alerts, and transaction-related notifications.
- Service Improvement: Analysing your experience to improve the quality of the platform.
- Responsible Gaming: Identifying unusual betting patterns to prevent problematic behaviour.
- Fraud Prevention: Detecting and stopping fraudulent activity.
- Legal Obligations: Complying with applicable laws and regulations.
We do not sell your information to third parties for marketing purposes.
Sharing Information with Third Parties
11tka does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, certain information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Specific third-party organisations handle our technology services, payment processing, and security testing. These organisations receive only the information necessary to carry out their assigned responsibilities and are required to comply with our privacy standards.
4.2 Game Providers
Our game supply partners — including Pragmatic Play, Evolution Gaming, Spribe, and JILI — receive technical data about player gaming activity, which is essential for operating the games. They do not receive sensitive information relating to your identity.
4.3 Legal Obligations
We may be required to disclose necessary information based on an order from a competent court or a valid request from a legal authority. In such cases, we will provide only the information that is legally required.
4.4 Financial Crime Prevention
Information may be shared with relevant authorities as needed to investigate money laundering, fraud, or other financial crimes.
Cookies & Tracking Technologies
11tka uses cookies and similar tracking technologies on its platform. These technologies help us improve service quality and make your experience easier.
5.1 Essential Cookies
These cookies are essential for the platform's core functionality. They are used to maintain login sessions, perform security verification, and remember your preferences. It is not possible to disable these cookies, as the service will not function properly without them.
5.2 Functional Cookies
These cookies are used to remember your language preference, screen layout, and other personal settings. They help personalise your experience.
5.3 Analytical Cookies
Analytical cookies are used to collect information about which pages users visit most, where difficulties arise, and how the platform is performing. This information is used to improve the service and is processed anonymously.
You can control cookies by changing your browser settings. However, disabling essential cookies will prevent you from using some important features of the 11tka platform.
Data Retention & Deletion
11tka retains your personal information for as long as necessary. The retention period depends on the type and purpose of the information:
- Account Information: For the duration your account remains active, and for a specified period after account closure as required by law.
- Transaction Information: For the period prescribed by applicable financial regulations.
- Communication Records: For the period necessary for customer service purposes.
- Log Information: For the period required for security and system analysis.
Once the specified period has passed, your information is securely deleted or anonymised in a way that makes it impossible to identify you.
However, certain information may need to be retained for a longer period due to legal disputes, investigations, or applicable legal obligations.
Data Security Measures
11tka has adopted industry-standard security measures to keep your personal and financial information safe. Our security framework operates at the following levels:
7.1 Encryption
All data exchanged between your browser and our servers is protected with SSL (Secure Sockets Layer) encryption. This means your information is protected from any unauthorised access during transmission.
7.2 Access Control
Among our staff, only authorised and trained individuals can access your information, and only to the extent required to perform their responsibilities.
7.3 Regular Audits
Our system security is tested regularly. Promptly identifying and resolving any potential vulnerabilities is our priority.
7.4 Data Breach Response
If a data security breach occurs for any reason, we will act quickly and notify affected users in a timely manner where applicable. We are committed to handling such situations with full transparency.
Your Rights
As a user of the 11tka platform, you have the following rights regarding your information:
8.1 Right to Access
You may request at any time to know what information we have collected about you and how it is being used. Upon contact, we will provide this information within a reasonable time.
8.2 Right to Correction
If any information in your account appears to be incorrect or outdated, you can have it corrected. This can be done through account settings or via customer service.
8.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, some information may not be deletable before a specified period due to legal obligations.
8.4 Right to Restrict Processing
In certain circumstances, you may impose restrictions on the processing of your information. Such requests can be made through our customer service.
8.5 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional communications, you may let us know at any time. It is not possible to stop sending essential service-related notifications (such as those relating to transactions).
To exercise any of the above rights, please contact us directly. We will process your request within a reasonable time.
Privacy of Minors
11tka strictly follows an age control policy. Our services are exclusively for adults aged 21 and above.
We do not intentionally collect personal information from anyone under the age of 21. Age is verified at registration and, where necessary, additional identity verification documents may be requested.
If we receive credible information that a minor has used our platform, we will immediately close that account and delete the associated information.
If you believe a minor is using our platform, please contact us immediately.
Changes to the Privacy Policy
11tka reserves the right to revise and update this Privacy Policy from time to time. This Policy may change due to changes in services, introduction of new technologies, or legal requirements.
If any significant changes are made, we will notify you via a notice on the platform. Continuing to use the platform after the changes will be considered as your acceptance of the revised Policy.
We therefore recommend that you visit this page regularly and stay informed about updates to the Policy.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our customer service team. 11tka's support team is available 24 hours a day, 7 days a week to assist you in both Bengali and English.
Send any privacy-related complaints or data deletion requests directly by email. We will get back to you within a reasonable time.
For more information on responsible gaming, visit our Responsible Gaming page or find answers in the FAQ section.