Help Center
11tka FAQ
Bonuses, deposits, withdrawals, VIP benefits, and security — find answers to all your questions in one place.
You may have many questions before or while playing at 11tka. This page organises the most frequently asked questions from Bangladeshi players into five sections — responsible gaming, welcome bonus, VIP and cashback, deposits, and security and privacy. Reading through the clear and straightforward answers will give you a complete picture of 11tka.
Responsible Gaming
Responsible Gaming
11tka is only for players aged 21 and above. We verify age during registration and minors cannot open an account. If there are minors in your household, we recommend using parental controls on your device. This rule is strictly enforced to protect all our players.
If you find yourself repeatedly placing bets to recover lost money, spending more time on gaming than with family or work, feeling restless when not playing, or spending beyond your budget — these may be early signs of problem gambling. If this is the case, take a break immediately and seek professional help.
You can learn about self-exclusion and limit setting on our responsible gaming page. You can also contact 11tka's support team via live chat or at [email protected] and we will point you in the right direction. Your mental health and financial wellbeing come first for us.
Yes. At 11tka you can set your own daily, weekly, or monthly deposit limits. This feature can be activated from your account settings. Setting a limit means you are consciously staying in control — it is an important part of responsible gaming. Our support team is ready to help whenever you need it.
Welcome Bonus
Welcome Bonus
At 11tka, the welcome bonus wagering is calculated on the bonus amount only, not on the combined deposit and bonus. For example: if you receive a ৳1,000 bonus, you need to wager it 15 times, meaning a total of ৳15,000 in bets before withdrawing winnings from the bonus. Once the requirement is met, your winnings can be withdrawn normally.
Yes, if you do not want to keep a bonus after claiming it, let the support team know. Keep in mind, however, that cancelling a bonus will also cancel any winnings earned from that bonus. It is best to read the terms carefully before claiming a bonus.
Each bonus has a specific expiry period that starts counting from when the bonus is activated. If the wagering requirement is not completed within that time, the bonus expires. To find out the expiry details of a bonus, check the promo section of your account or contact support.
No. The welcome bonus applies only once per player — it is available on the first deposit only. If the same person tries to claim the bonus by creating multiple accounts under different names, those accounts may be closed.
The 11tka welcome bonus is 100% of your first deposit up to a maximum of ৳5,000. Example: depositing ৳1,000 gives a ৳1,000 bonus, making your total balance ৳2,000. Depositing ৳12,000 gives the maximum bonus of ৳5,000, making your total balance ৳17,000. No matter how much you deposit, the bonus will not exceed ৳5,000.
VIP & Cashback
VIP & Cashback
Each week, a set percentage of your net losses is returned to you as cashback. The rate depends on your current VIP level. Cashback is generally added to your account at the end of the weekly cycle and can be used to play or withdrawn directly.
11tka has three VIP levels:
- Bronze — weekly cashback up to 0.3%
- Silver — weekly cashback up to 0.7%
- Gold — weekly cashback up to 1.0%
Staying regularly active and continuing to play will automatically move your level up. The more you play and stay active on your account, the faster you will have the opportunity to reach the next level. Contact the support team for more details on level progression.
Gold level players receive up to 1% weekly cashback along with priority support, early access to special promo offers, and the services of a dedicated account manager. These benefits make the 11tka experience genuinely different for Gold members.
Deposits
Deposits
The minimum deposit at 11tka is ৳500 — this applies to all methods including bKash, Nagad, Rocket, Upay, and bank transfer. Players with a smaller budget can get started easily.
Log in to your 11tka account, go to the deposit section, and select Nagad as your payment method. Enter the amount and make the payment to the Nagad number shown on screen. Once the payment is successful, your balance is usually updated within a few minutes. You can deposit any amount of ৳500 or more.
The deposit methods currently available at 11tka are:
- bKash
- Nagad
- Rocket
- Upay
- Bank Transfer (Dutch-Bangla, BRAC, Islami Bank, and others)
11tka does not charge any additional processing fee on deposits. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own transaction charges. Check with your payment provider to confirm.
Wait a moment — network delays can sometimes take a few minutes. If the balance still does not appear, keep the transaction reference number or a screenshot and contact 11tka support via live chat or email. Our team will verify and resolve the issue quickly.
Security & Privacy
Security & Privacy
If you see an unfamiliar login or transaction in your account, change your password immediately and notify 11tka support via live chat or at [email protected]. Our security team will quickly verify the account and take the necessary steps. There is also an option to temporarily lock your account for security.
Yes. All data at 11tka is protected with SSL encryption technology. Your personal information, payment details, and gaming history are stored under a strict privacy policy and are never sold or transferred to third parties. Read our privacy policy for more details.
Never share your OTP, bKash PIN, or Nagad PIN with anyone — even if they claim to be a representative of 11tka. No 11tka staff member will ever ask for this information. If you receive any such communication, it is fraudulent — report it to support immediately and block that number or account.
A strong password should have at least 8-12 characters, combining uppercase and lowercase letters, numbers, and special symbols. Do not use your 11tka password on any other site, and make a habit of changing your password regularly. These simple steps keep your account much more secure.
11tka never stores your complete payment credentials (such as your full card number or mobile banking PIN) on its servers. Transactions are processed through encrypted channels. Your financial security is our highest priority.
Still have questions? We're here.
The 11tka support team is available 24 hours a day, 7 days a week to assist you in Bengali and English. Chat with us directly on live chat or let us know your issue by email — we will reply as soon as possible.